The delivery was great. I received the scooter on time. The quality of the scooter is good. The design was not thoroughly thought of though. My scooter comes with one steering damper, but many owners online have two because of the wobble at higher speeds. The service was great from the saleswoman. I did try to get a refund after my initial payment, but was unable to. This is my first purchase on Alibaba and I feel I should have done more research before making my purchase. I feel the process of buying is a little unorthodox, but I get it. I did get a great price though. I just wish I felt better about buying this scooter, since reddit has many bad reviews of the design.